Passengers can reach all concourses airside, and will not need to pass through security when moving between concourses. The airport has a single terminal, divided into concourses A, B, C and D. We will assist with alternative arrangements to the extent possible.Nashville International Airport (BNA) welcomes more than 18 million passengers per year and is served by 16 different airlines. In the event of a flight cancellation, customers may choose between a refund or a credit good towards a future flight. In the event Tailwind cancels or delays a flight for any reason, Tailwind will attempt to notify passengers in advance via the contact information submitted at the time of purchase. If a diversion to Westchester County Airport occurs, we will provide passengers an $80 Visa gift card that can pay for alternative ground transport to your Manhattan destination. Should such a diversion occur, passengers landing at Logan will be able to transfer via shuttle van to our water taxi and arrive at Fan Pier Marina. In almost all cases, the diversion airports will be the Boston Logan private aviation terminal (BOS) or Westchester County Airport (HPN) - Ross West FBO airports. This will be communicated as soon as possible to any affected passenger before the flight or in flight. On some occasions governed by safety considerations, we may elect to land at a nearby land airport instead of the water on our Manhattan and Boston Harbor flights. We are happy to assist with alternative arrangements. All reservations for any impacted flight will be fully refundable.įor flights with departures before 11am, we will notify passengers by 7pm the day before the flight if the flight will not operate.įor flights between 11-3pm, we will notify passengers before 8am if a flight will not operate.įor flights after 3pm, we will notify passengers by 11am if a flight will not operate. In the event a flight appears unable to operate for any reason, we aim to communicate that to passengers as far in advance as practical, keeping in mind there are good (but slower) train, car, and airline alternatives between our destinations. Safety and transparency are key values for our company. It is important to note that they also have weather and daylight limitations when landing on water (our crews and aircraft are capable and certified to take off and land at land airports like any other modern aircraft). Our new build Cessna Caravan Amphibians are fast, direct, and save you a lot of time. Please be aware that you may need to remove shoes and get your feet wet while entering/exiting the boat launch out to the seaplane. Special instruction will be emailed to you before your flight. *Flights to/from Shelter Island include a boat transfer from the beach (Sunset Beach) to the seaplane. The ramp is catty corner across the street from Davio’s. Look for our lounge located on the large Fan Pier breakwater dock. Keep to the right of the Fan Pier Pavilion Roof overlook. Continue walking straight towards the waterfront and make a right turn at the end. Go to the end of Fan Pier Boulevard where Davio’s Northern Italian Steakhouse is located. *Please note due to Google Maps limits, this is the closest street address but is NOT exact location! Follow the link and instructions below to find us. Please allow extra time due to ongoing roadwork near the FDR drive! When you arrive, look for the seaplane base entrance and our signage to the left of the parking garage as you face the water. Manhattan (New York Skyports Seaplane Base) Failure to notify us before departure will result in forfeiture of the fare paid. A refund is available for refundable tickets. If you feel unwell or have recently tested positive for the COVID-19 virus, we will rebook your flight or provide a credit towards a future flight. Company policy is for all staff to be vaccinated.Flight crews and staff will wear masks at all times to the extent they do not interfere with flight safety, including during all loading, unloading, and check-in activity.Passengers must wear masks and we encourage passengers to bring their own gloves.Only single use soft goods (sodas, cups, etc) will be used until further notice.Enhanced cleaning, pre and post flight checks, and other precautions along with a detailed checklist that is completed before and after each flight.We follow the guidance of the CDC and FAA and have additional steps in place to reduce the risk of the virus. These include but are not limited to: In addition, Tailwind Air is taking active steps to ensure that our operations remain safe, reliable, and clean. Per FAA directive related to COVID-19, anyone 2 years of age or older must wear a mask onboard our aircraft unless for short periods to eat or drink.
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